Refund and Returns Policy

Thank you for shopping at Troy Global LLC. We want to ensure you have a satisfying experience with our products. Please review our refund and returns policy below:

Returns

You have 30 days from the date of purchase to return an item for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

If you need to exchange an item, please contact us with your order details. We will provide instructions on how to return the item and process the exchange promptly.

Return Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund after assessing the situation.